Returns & Refund Policy

At ever being ("we", "our", "us"), we strive to ensure that you are completely satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging

  • The return request is raised within 7 days of delivery

  • The product received is damaged, defective, or incorrect

Note: Due to hygiene and safety reasons, certain products may not be eligible for return once opened.

2. Return Process

To initiate a return, please follow these steps:

  1. Email us at [Insert Email] with your order details and reason for return

  2. Share clear images/videos (if applicable) of the product

  3. Our team will review and approve the request within 2-3 business days

Once approved, we will arrange a reverse pickup or guide you through the return shipping process.

3. Refund Policy

Refunds will be processed under the following conditions:

  • If the returned product passes quality inspection

  • If the order is cancelled before shipment

Refund Method:

  • Prepaid orders: Refunded to the original payment method

  • Cash on Delivery (COD): Refunded via bank transfer or store credit

Timeline:

Refunds are processed within 5-7 business days after approval.

4. Replacement Policy

We offer replacements in case of:

  • Damaged products

  • Defective items

  • Wrong product delivered

Replacement requests must be raised within 48 hours of delivery with proper proof.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Items purchased during clearance or sale (unless defective)

  • Products damaged due to misuse or mishandling

6. Cancellation Policy

  • Orders can be cancelled before dispatch for a full refund

  • Once shipped, cancellation is not possible. However, you may refuse delivery and request a refund

7. Shipping Charges

  • Reverse pickup is free for damaged/defective/wrong items

  • For other returns, shipping charges may be applicable

8. Contact Us

For any queries related to returns or refunds, contact us:

ever being
Email: support@everbeinglife.com

By placing an order with us, you agree to this Returns & Refund Policy.